FAQ

Frequently Asked Questions

Please read our FAQ before sending us a message.

UK Delivery

Monday – Friday 
All items ordered before 2pm are dispatched out the same day to the best of our ability unless otherwise stated at the time of ordering.
All items ordered after 2pm will be dispatched out the following working day.
All items ordered after 2pm on Friday will be assigned to our Courier Service on Friday* and therefore will not be dispatched until the Monday*.
Weekends 
All items ordered on Saturday or Sunday will be assigned to our Courier Service on Friday* and therefore will not be dispatched until Monday*.
*Excluding Bank Holidays, in which case it will be the next working day.

We accept no liability if delivery is not made due to the recipient not being available or being delivered to the wrong address.
All orders are dispatched via Courier.

Free Delivery

Free delivery is available to UK Mainland ONLY on orders over £50.00. 

*Free Collection

*Free collection available from Paulton, Samerset, UK after further arrangements.

Please contact us to arrange your visit as you will be collecting from a private property.

Cancellation & Returns

 If You wish to cancel Your Order:

 Before despatch You must notify Us as soon as possible by emailing info@tenziuk.co.uk or by phoning Us on +44 7772512627.

 Please quote Your Order number in all correspondence.

 If Goods have already been despatched: You must return them within 7 working days of receipt to;

  GP Distribution Limited

   If You wish to return Goods for any reason You must notify us by the methods in condition. Stating the reason within 14 days from the date of the order. 

You are free to return Goods for a refund or exchange if they are unused and in their sealed state and are suitable for re-sale and within 14 days of receipt. You will be refunded for the price of the Goods only. Return postage costs will be met by you. Refunds and exchanges will only be authorised once these conditions have been met and we have received the Goods. You are advised to obtain proof of posting and insurance when returning Goods as they will be your responsibility until they are received by us. If Goods are damaged, the aforementioned is to be followed and refund of postage will be provided on our acceptance of the above terms and conditions.

Privacy Policy

By browsing through the product, by ordering the item, searching for information in the online store www.tenziuk.co.uk you accept the rules contained in the Privacy Policy found on this site. Our company respects the right of users to privacy – as the owner www.tenziuk.co.uk reserves the right to make changes to the Privacy Policy. Changes to the Privacy Policy may not affect the basic policy:
We do not sell or disclose to third parties personal or customer information. www.tenziuk.co.uk This documentation explains the rules and how to collect, process and use information about users of the site.

Online Shop – any user who purchases in our online shop has the ability to set up his own account. Owning an account in the shop allows you to skip the “step” associated with entering the data of your ordering company. At any time it is possible to delete the account at the user’s request, as well as change the data.

Server logs – This is information about the use of the site by users and their IP addresses based on the analysis of access logs. This information is used for technical purposes related to store administration as well as for statistical purposes. Server log information is anonymous and does not allow you to identify yourself.

Cookies – Internet browser can store text files (“cookies”) on your computer. Cookies contain the information necessary for the proper functioning of the websites, especially those requiring authorization. The content of cookies does not allow the identification of the user. Cookies are not processed or stored by personal data.
www.tenziuk.co.uk stores cookies on users’ computers in order to:

• maintain a user session (after login), so that the user does not have to enter a user name and password on each page;
• Generate audience statistics

It is possible to set up a web browser that will completely disable the ability to store cookies on your computer’s hard drive. The effect of such a change may be the loss of the use of certain resources www.tenziuk.co.uk

Unannounced news – none of the users www.tenziuk.co.uk, who did not want to receive information from the store (eg newsletter), will never receive an unannounced message. The user will receive only emails that are closely related to his orders. Subscribe to electronic and free information about news and promotions of the shop www.tenziuk.co.uk requires the form of your e-mail address in the appropriate form. This field is not mandatory. The data thus obtained is added to the mailing list. The user at any time has the right to unsubscribe.

Sharing of user information – www.tenziuk.co.uk does not transmit, sell or donate the collected personal information of users to other persons or institutions. Personal information is not shared with any third parties, companies or organizations. They serve only to fulfill orders in the online store.

Data deletion – each user has the right to view and correct after logging in and deleting his personal data collected by the online store www.tenziuk.co.uk

Good to remember:
We must log out each time we leave the computer or leave our site. Use the “log out” link in the top right menu. Do not share your login and password with your online store account. We never ask users to provide us with a login or password. 

Terms & Conditions

When you order items from tenziuk.co.uk you are entering into a contract and as such, please take the time to read these Terms and Conditions which refer to the use of this website. By purchasing from tenziuk.co.uk you are agreeing with the terms of sale; if you do not agree with these conditions please do not use this website.
Buying online with Tenziuk.co.uk

The website is easy to use and regularly updated. Stock is monitored through the site so items offered for sale are goods available to buy. On the rare occasion that Goods become unavailable to us, we will not be liable for any inconvenience caused. You will be notified of such unavailability within 24 hours of placing Your Order. We do not take any responsibility and we are not liable for any damage caused through use of products or services purchased through this website, be it indirect, special, incidental or consequential damages (including but not limited to damages for loss of business, loss of profits, interruption or the like). All products supplied are accompanied with directions of use either on the packaging, contained with the order by way of leaflet or on the website listing. If at anytime you do not have clear direction on the product, you should not use it and contact us for direction.

Please see Delivery Services for payment charges and despatch information.
Our working hours are between 9am and 6pm Monday to Friday, and 10am to 4pm Saturdays. 
If you prefer you can leave a voice message on 07772512627 and leave your name, address and brief query. If your call is relating to an order you have placed, please state the order number. Your call will be returned within 24 hours.

If for any reason you wish to return Goods to us you should make contact with us first, having read the Return of Goods information on our Cancellations & Returns Page. Authorised Returned Good should be dispatched to the address below.

Tenzi UK.